ABOUT US

In the ever-evolving landscape of software solutions, the ability to adapt systems and processes to shifting business requirements is critical. This is where CodeStax.Ai comes in - its FlowStax no-code and Al platform makes it easy for companies to construct and implement digitised business processes that make workflows more efficient, drives better business outcomes and ultimately, bolsters profitability.

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‍OVERVIEW

KBZ Bank, Myanmar's largest private bank, has harnessed the power of FlowStax no-code and Al platform across various aspects of its operations. Let 's take a look at KBZ Bank's utilisation of FlowStax to bolster internal team efficiencies, specifically in managing KYC updates and customer onboarding for its mobile banking platform.

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'' The decision to adopt FlowStax has yielded significant positive outcomes for our business, as we now service customer requests more efficiently, thereby improving customer experiences and enhancing employee Productivity.” -Mr. Sai Lu Mon, Managing Director of KBZ Bank

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CHALLENGES

• ■ KBZ Bank handles a substantial volume of customer KYC updates and mobile banking account applications daily.
  

• ■ The reliance on email communication introduced potential manual errors. Delays often occurred when specific customer information or documentation was absent.
  

• ■ Branch employees lacked the means to track progress or approval status without direct communication with central operations.
  

• ■ The process was less efficient without request prioritisation, defined SLAs, or measurable KPls.

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GOALS

• ■ Implementing a digitised workflow that ensures complete customer information prior to review and approval.
  
  
• ■ Equipping employees with a user-friendly system for real-time customer request tracking, enhancing responsiveness. Simplifying technical training for nationwide Staff.
  
  

• ■ Setting SLAs for request review stages and implementing KPls for branch and central operations teams.

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‍THE SOLUTION

After evaluating several software solutions, KBZ Bank opted for FlowStax, a no-code Al-powered Business Process Management (BPM) solution. The decision was guided by FlowStax's ability to cover the entire application life cycle, from design to deployment.

• Exceptional adaptability & scalability for crafting custom workflows.

• Seamless integration with existing systems, including core banking.

• An intuitive, drag-and-drop interface with built-in features for speedy development, allowing rapid prototyping and deployment without extensive technical expertise.
  
  
• Reduced operational costs, eliminating the need for custom opp development and the maintenance of a dedicated development team.
  
  
• A flexible subscription model that can adjust to user scaling requirements.

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'' FlowStax has been a game-changer for our workforce at KBZ Bank. It has streamlined our workflows, making it more efficient and effective, and improved our team's productivity and responsiveness. The FlowStax platform also equips us with the agility and capabilities essential to meet the ever-evolving demands of our dynamic banking Environment.”

- Ms. Khin Suu Yin, Head of Consumer Banking Operations at KBZ Bank

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THE RESULTS‍

In the initial three months of deploying FlowStax to facilitate customer requests for KYC updates and applications for mobile banking accounts, KBZ Bank realised remarkable outcomes:

• 75% reduction

        in request processing time, thereby enhancing service delivery and customer satisfaction.

• 300 bank branches

        were seamlessly onboarded in 12 weeks, without the need for technical training.

• 96% of branch staff

         were satisfied with the new process implemented through FlowStax.

• 93% of branch staff

         reported increased efficiency in daily operations.

• >500,000 Applications‍

          for KYC updates and online banking accounts were processed in the last year each completed in under 8 hours.

Let's explore how FlowStax can enhance operational efficiency for your business.