KBZ Bank, Myanmar’s largest private bank, manages thousands of essential hardware assets across nearly 400 branches. These critical assets mean any failure immediately affects customer service. Managing them without a unified system led to chaos—a growing difficulty in controlling assets distributed nationwide.

The bank urgently needed a smarter, more disciplined IT Inventory Management System to track, repair, and replace hardware across their vast enterprise.

FlowStax became the definitive solution. It transformed a fragmented, manual operation into a seamless, SLA-driven digital workflow that brought complete control and clarity to the entire Hardware Asset Management process.

The Challenge: Disconnected Processes Stalled Operations and Created "Ghost Assets"

Before adopting FlowStax, KBZ Bank’s device management relied heavily on antiquated processes: paper forms, spreadsheets, and endless email threads. This setup was the root of operational chaos and significantly slowed down issue resolution, a costly scenario for any large financial institution.

Key bottlenecks, stemming from poor IT inventory management, included:

• Fragmented Communication & Slow Repair Cycle: Requests for repair were buried in emails and paper, demanding extensive back-and-forth simply to clarify basic details. This created frustrating delays and inconsistent information across hundreds of branches. The manual system failed to provide structure.

• Siloed Inventory Tracking & Inaccurate Data: Device records were only in spreadsheets. This meant there was no single, centralized Source of Truth for asset status, repair progress, or lifecycle history, increasing the risk of "ghost assets" and compliance breaches. Clarity was nonexistent.

• Limited Visibility & Accountability: Without real-time tracking or SLA monitoring for IT repair, delays went unnoticed until they became critical. Leadership lacked reliable insight into performance, bottlenecks, or departmental throughput. Control was lost.

KBZ Bank required a unified platform—a new digital workflow—that enforced structure, improved transparency, and delivered complete control over device lifecycle management.

The Solution: Unified, No-Code Hardware Asset Management

Using FlowStax, KBZ Bank rapidly deployed an end-to-end Device Management System currently handling:

• ~1,000 requests per month

• 3 Repair Centers

• 5 Sections

• 16 Device Categories

• ~400 branches

Centralized Digital Intake & Approval

Structured digital forms eliminated manual errors. Mandatory Branch Manager approval ensured accuracy from the start.

Automated, Role-Based Routing

FlowStax automatically routes each request to the correct Repair Center (Yangon, Mandalay, or Taunggyi), complete with real-time status updates like Repairing, Waiting for Spare Parts, and Repair Finished.

SLA-Driven Execution & Full Audit Trail

Time tracking across every stage enables proactive SLA monitoring.
Every action is timestamped, creating a complete audit trail and enforcing accountability across teams.

The Impact: Transparency, Consistency & Operational Confidence

Real-Time Operational Transparency:
Teams across hundreds of branches can instantly view the status and full history of any repair request, virtually eliminating the time-consuming email follow-ups that once slowed operations. This immediate visibility has become one of the most valuable capabilities of the FlowStax system.

Reliable, Centralized Inventory Control:
All device registrations, repair updates, and giving the SDS team a dependable source of truth for thousands of assets. With accurate, unified records, hardware management is finally clear and controlled.

Consistent, Standardized Processes Nationwide:
Every request and approval now moves through the same structured workflow, ensuring predictable turnaround times and uniform service quality across all branches. Such consistency simply wasn’t achievable under the earlier manual processes.

Stronger Accountability & Operational Discipline:
Proactive SLA tracking and a complete audit trail have created clear ownership at every step. SLA breaches have dropped significantly as teams became more aligned, more responsive, and more disciplined in meeting their service commitments.

Future-Ready Operations Start With Better Flow

FlowStax enables organizations to digitize mission-critical processes with speed, transparency, and governance — without writing a single line of code.
KBZ Bank’s transition from paper-driven operations to a structured, audit-ready, near real-time system proves the transformative power of intelligent workflow automation.